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Frequently Asked Questions

Answers to Frequently Asked Questions. 

Returns & Exchanges

  • What is your return/exchange policy?
    Returns for online purchases may be accepted within 30 days of receipt. Returned items must be in unused, resalable condition with all original packaging intact and price tags attached with the original invoice. When returning shoes, the return will be denied if the shoe box has been used as the shipping box. Unfortunately we cannot provide return shipping services except in the event of an order error. Refunds are processed within 14 days after we receive the return merchandise and will be given in the original form of payment, excluding the original shipping costs.

    Please note that the original shipping charges on the order will not be refunded. We will not accept any returns delivered to us without any prior communication and written agreement between us and the customer. Please make sure all items to be returned are properly packaged and traceable with a proper tracking number. We also recommend insuring the package for the full amount of value. We do not accept or assume responsibility for loss of or damage to returned goods while in transit from the customer. Once the returned items have been inspected and confirmed, a full refund will be issued to the customer – which does not include the original cost of postage and packaging.

    If you have any questions regarding your order, please contact us prior to placing the order. If you have any questions regarding returns, please email us.

    We have the right to deny returns if the merchandise returned does not meet our return policy requirements.

    Additional notes:

    *Our online return policy applies ONLY to orders placed on bdgastore.com - Please refer to physical sales receipt for details regarding in-store purchases and the in-store return policy.

    *Online orders cannot be returned in-store.

    *We will not accept returns in quantities of 3 or more of the same product.

    *Products on sale are FINAL SALE and are not eligible for returns.

    *Items must be packaged in shipping box. We will not accept returns sent back with product packaging as shipping package.

    For more information, please visit our Shipping and Returns page.
  • How to I submit a return request?
    If you have read all of our return policies and still want to submit a return request, please fill out this form.

Shipping

  • Domestic Shipping & Delivery
    We aim to fulfill all orders as soon as possible. We offer a cost-based shipping system. Domestic orders are shipped via UPS Ground.

    US territories using P.O. Boxes will be shipped via USPS Priority.

    Please contact support@bdgastore.com for any questions or requests regarding shipping methods, or address changes. Customers will be notified of a proper tracking number for your order once it has been fulfilled. The following timeline can be utilized strictly as a guideline for estimate delivery times:

    Domestic: UPS Ground / 1 – 5 business days

    Please note delivery times may vary depending on location, and we do not guarantee these delivery times due to third-party factors beyond our control. We also ask our customers to kindly provide a telephone number when placing your orders. This will help tremendously in making sure orders are cleared and arrive in your hands in a proper time frame.
  • International Shipping
    International shipments are all via UPS unless it is a US military address (which is shipped via USPS Priority).

    For International Orders: If you refuse your package/s based on either not being able to retrieve from UPS access point or after multiple attempts to be contacted by UPS per their protocol, and then it is returned to Sender (Bodega), we are under no obligation to issue a refund and you forfeit the items.

    Orders to Canada are shipped via UPS Standard.

    Please contact support@bdgastore.com directly for any questions or requests regarding shipping methods, or address changes. Customers will be notified of a proper tracking number for your order once it has been fulfilled. The following timeline can be utilized strictly as a guideline for estimate delivery times:

    International: UPS Expedited / 3 – 5 business days

    Canada: UPS Standard / 3 – 5 business days

    US Military Address: USPS Priority / 4 - 6 business days

    Please note delivery times may vary depending on location, and we do not guarantee these delivery times due to third-party factors beyond our control. We also ask our international customers to kindly provide a telephone number when placing your orders. This will help tremendously in making sure orders are cleared through customs and arrive in your hands in a proper time frame.

    BODEGA ships worldwide, however, we do not currently ship to Belarus, Ukraine, Malaysia, Indonesia, or Morocco. Please email support@bdgastore.com if you have any additional inquiries.
  • International Taxes and Customs
    International shipments are all via UPS unless it is a US military address (which is shipped via USPS Priority).

    We would like to take this moment to explain about what happens when you place an International Order with us here at Bodega. When you order internationally, not only do you pay for the item/s and our shipping rate for the item/s to get to you, you are additionally responsible for the destination country's international tariff fees which we cannot predict. You are responsible for the international tariff fees and if you refuse to pay them upon receiving the package, it will then be sent back to us (or placed in abandonment) and you will forfeit not only the item but all fees paid to Bodega, including the cost of item/s.

Payment

  • What payment methods do you accept?
    We accept all major credit cards (American Express, Visa, and MasterCard) as payment in addition to PayPal, Shopify Pay, Amazon Pay, and Google Pay. Please note: Registration with PayPal is NOT required
  • Promo codes
    During specified times we have promotional sales that require promo codes which must be applied manually during checkout. All sale and promo code information will be clearly messaged during the sale via bdgastore.com, our email newsletter, and our social media channels. Please note: Promo codes are only valid during the specified timeframe and certain exclusions apply such as Acronym, Stone Island, Bodega, and quickstrike products. Codes cannot be combined.
  • Does my store credit expire?
    Once we credit your account, it does not expire. Keep in mind online store credit would only apply online and in-store credit would only apply in-store. To redeem your credit for online purchase contact us at info@bdgastore.com. For in-store credit you must come in to the store to redeem your credit.

Online Orders

  • I just placed an order, but can I modify or edit it?
    If you would like to modify or edit your processed online order, please have your order # ready and contact support@bdgastore.com as soon as possible.
  • Order Cancellations
    Customers requesting cancellation and refund of an order after fulfillment will be charged the shipping cost as a restock fee.

    ALL LAUNCH (QS), LIMITED EDITION, AND BRAND COLLABORATION PRODUCTS ARE FINAL SALE.

    *Any exemptions to this policy are at the sole discretion of Bodega
  • Where is my online order being shipped from?
    Orders are processed at our Boston or Los Angeles warehouse locations. Some orders may be fulfilled from both warehouses based on inventory location.
  • How do I know when my order has shipped out?
    Once your order has been processed, you will receive an email confirmation. Orders to Canada are shipped via UPS Standard. Please contact support@bdgastore.com directly for any questions or requests regarding shipping methods, or address changes. Customers will be notified of a proper tracking number for your order once it has been fulfilled. The following timeline can be utilized strictly as a guideline for estimate delivery times:
  • Can I place an order online and do an in-store pickup?
    We do not offer in-store pickup currently.

Raffles & Releases

  • How does the raffle process work?
    Bodega employs the practice of randomized computer-generated raffles to ensure the public of a completely fair chance of winning the opportunity to purchase a quickstrike release.

    Our in-store raffles are hosted at both our Boston or Los Angeles location and entrants must physically enter the raffle via our in-store tablet or designated computer device/s. Raffle hours and further details are included in the descriptions of quickstrike products on the “Releases” page of our site bdgastore.com. 1 entry per person.

    Our online raffles are hosted on individual quickstrike product posts on the Releases page of our site bdgastore.com. There will be a widget at the top of the page specifically for entering raffles, as well as additional release info.

    In the case in which we have an in-store AND online raffle running similatenously for a quickstrike product, you are welcome to enter both to increase your chances of winning.

    Each location (LA, Boston, online) will have their own batches of winners pulled.

    Once the raffle is over, the winners will receive an email notification to reserve their product to pruchase.

    If you won the online raffle, you then have until midnight of the actual release date to pay the direct invoice you will be sent via email as a winner.

    If you have won the in-store raffle, you have until the end of the release date posted to pick up in-store with proper picture ID

    *Bodega has the sole right to use discretion if there is an unforeseen circumstance with a winner
  • Where can I find info about upcoming footwear and apparel releases?
    Please visit our Upcoming Releases page in our site navigation menu.
  • How do I stay updated with the latest news from Bodega?
    You can stay connected by subscribing to our newsletter, and by following our Instagram, Facebook and Twitter accounts.

Contact

We strive to respond as promptly as possible and provide accurate information to our customers. Response time is typically within 24 hours.

ADA Compliance

  • Statement of ADA compliance
    Bodega recognizes the importance and responsibility of ensuring that our site is accessible to those with disabilities. We strive to adhere to the accepted guidelines and standards for accessibility and usability under Web Content Accessibility Guidelines 2.0. We have recently reviewed our entire website to identify non-compliant elements to bring them into compliance. We will continue this process to ensure that the site remains up-to-date regarding updated guidelines. While we have made strides to improve the user experience for those with disabilities, should you experience any difficulty in accessing Bodega's website, please write to us at info@bdgastore.com