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FAQ

 

What payment methods do you accept?

We accept all major credit cards (American Express, Visa, Discover, and MasterCard) as payment in addition to PayPal, Shopify Pay, Amazon Pay, and Google Pay.

Please note: Registration with PayPal is NOT required  

Order Cancellations

Customers requesting cancellation and refund of an order after fulfillment will be charged the shipping cost as a restock fee.

ALL QUICKSTRIKE (QS), LIMITED EDITION, AND BRAND COLLABORATION PRODUCTS ARE FINAL SALE. 

*Any exemptions to this policy are at the sole discretion of Bodega

What is your return/exchange policy?

Returns for online purchases may be accepted within 30 days of receipt. Returned items must be in unused, resalable condition with all original packaging intact and price tags attached with the original invoice. When returning shoes, the return will be denied if the shoe box has been used as the shipping box. Unfortunately we cannot provide return shipping services except in the event of an order error. Refunds are processed within 14 days after we receive the return merchandise and will be given in the original form of payment, excluding the original shipping costs.

Please note that the original shipping charges on the order will not be refunded. We will not accept any returns delivered to us without any prior communication and written agreement between us and the customer. Please make sure all items to be returned are properly packaged and traceable with a proper tracking number. We also recommend insuring the package for the full amount of value. We do not accept or assume responsibility for loss of or damage to returned goods while in transit from the customer. Once the returned items have been inspected and confirmed, a full refund will be issued to the customer – which does not include the original cost of postage and packaging.   If you have any questions regarding your order, please contact us prior to placing the order.   If you have any questions regarding returns, please email us. We have the right to deny returns if the merchandise returned does not meet our return policy requirements.

Please note:

*Our online return policy applies ONLY to orders placed on bdgastore.com - Please refer to physical sales receipt for details regarding in-store purchases and the in-store return policy.

*Online orders cannot be returned in-store. 

*We will not accept returns in quantities of 3 or more of the same product. 

*Items must be packaged in shipping box. We will not accept returns sent back with product packaging as shipping package. 

For more information, please visit our Shipping and Returns page.

Does my store credit expire?

Once we credit your account, it does not expire. Keep in mind online store credit would only apply online and in-store credit would only apply in-store. To redeem your credit for online purchase contact us at info@bdgastore.com. For in-store credit you must come in to the store to redeem your credit.

Promo Codes

During specified times we have promotional sales that require promo codes which must be applied manually during checkout. All sale and promo code information will be clearly messaged during the sale via bdgastore.com, our email newsletter, and our social media channels. Please note: Promo codes are only valid during the specified timeframe and certain exclusions apply such as Acronym, CDG PLAY, Stone Island, and quickstrike products. 

Domestic Shipping & Delivery 

We aim to fulfill all orders as soon as possible. We offer a cost-based shipping system. Domestic orders are shipped via  UPS Ground.

US territories using P.O. Boxes will be shipped via USPS Priority.

Please contact support@bdgastore.com for any questions or requests regarding shipping methods, or address changes. Customers will be notified of a proper tracking number for your order once it has been fulfilled. The following timeline can be utilized strictly as a guideline for estimate delivery times:

  • Domestic: UPS Ground / 1 – 5 business days

Please note delivery times may vary depending on location, and we do not guarantee these delivery times due to third-party factors beyond our control. We also ask our customers to kindly provide a telephone number when placing your orders. This will help tremendously in making sure orders are cleared  and arrive in your hands in a proper time frame.   

International Shipping & Delivery

International shipments are all via UPS unless it is a US military address (which is shipped via USPS Priority).  

Orders to Canada are shipped via UPS Standard.

Please contact support@bdgastore.com directly for any questions or requests regarding shipping methods, or address changes. Customers will be notified of a proper tracking number for your order once it has been fulfilled. The following timeline can be utilized strictly as a guideline for estimate delivery times:

  • International:UPS Expedited / 3 – 5 business days
  • Canada: UPS Standard / 3 – 5 business days 
  • US Military Address: USPS Priority / 4 - 6 business days

Please note delivery times may vary depending on location, and we do not guarantee these delivery times due to third-party factors beyond our control. We also ask our international customers to kindly provide a telephone number when placing your orders. This will help tremendously in making sure orders are cleared through customs and arrive in your hands in a proper time frame. 

BODEGA ships worldwide, however, we do not currently ship to Belarus, Ukraine, Malaysia, Indonesia, or Morocco. Please email support@bdgastore.com if you have any additional inquiries.

International Taxes & Customs

Orders outside of the USA may be responsible for import duties and taxes.  In addition, some orders may experience customs delays.  Unfortunately, we have no control over these charges or delays and cannot predict what they may be.   We suggest you contact your local customs for additional information.

How do I know when my order has shipped out?

Once your order has been processed, you will receive an email confirmation.

I just placed an order, but can I modify or edit it?

If you would like to modify or edit your processed online order, please have your order # ready and contact support@bdgastore.com as soon as possible. 

Where is my online order being shipped from?

Your order is processed at our warehouse location in Boston.

How does the raffle process work?

Bodega employs the practice of randomized computer-generated raffles to ensure the public of a completely fair chance of winning the opportunity to purchase a quickstrike release.

Our in-store raffles are hosted at both our Boston or Los Angeles location and entrants must physically enter the raffle via our in-store tablet or designated computer device/s. Raffle hours and further details are included in the descriptions of quickstrike products on the “Releases” page of our site bdgastore.com. 1 entry per person.

Our online raffles are hosted on individual quickstrike product posts on the Releases page of our site bdgastore.com. There will be a widget at the top of the page specifically for entering raffles, as well as additional release info.

In the case in which we have an in-store AND online raffle running similatenously for a quickstrike product, you are welcome to enter both to increase your chances of winning. 

Each location (LA, Boston, online) will have their own batches of winners pulled.

Once the raffle is over, the winners will receive an email notification to reserve their product to pruchase.

If you won the online raffle, you then have until midnight of the actual release date to pay the direct invoice you will be sent via email as a winner.

If you have won the in-store raffle, you have until the end of the release date posted to pick up in-store with proper picture ID

*Bodega has the sole right to use discretion if there is an unforeseen circumstance with a winner

Can I place an order online and do an in-store pickup?

Sorry, an online order cannot be picked up at the store. 

What is the typical response time to a customer inquiry?

We strive to respond as promptly as possible and provide accurate information for our customers. Response time is typically within 24 hours. If you would like to speak with a customer representative you can contact support@bdgastore.com or reach out to us via Live Chat.

What if I have a product or sizing question?

Please contact product@bdgastore.com or use Live Chat.

Where can info about upcoming footwear and apparel releases?

Please visit our Upcoming Releases page.

How do I stay updated with the latest news from Bodega?

You can stay connected by subscribing to our newsletter email, and by following our Instagram, Facebook and Twitter accounts.

 

For order-related or product-related inquiries, please contact support@bdgastore.com

For general inquiries, please contact info@bdgastore.com

For buying inquiries, please contact buyer@bdgastore.com

For employment inquiries, please contact hr@bdgastore.com

For press inquiries, please contact press@bdgastore.com

For release info, please check out our Upcoming Releases page or contact releases@bdgastore.com

 

Thanks for supporting your local Bodega. We aim to please. Word is bond.